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Welcome to the FAQ section. We have organized the most
common questions about our Interface here by topic.

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Uploading Files
How does the upload manager work?
What kind of files can I upload?
Are there restrictions on file uploads?
My image doesn't look right.
I can't find my logo on my computer.



How does the upload manager work?

Use our built-in uploader to load your patient forms to the system. Start by clicking the "Browse" button. This will open a window that shows you the files on your computer. Simply select the file you want, and click "Open." You may select more than one file to upload at a time. When you have selected all the files you want to upload, just click the "Upload" button and they will be added to your account.

***Pay attention to your file size. Very large files (more than 1000KB) may take a long time to upload, and may also slow down your visitors as they use your site. You can check the size of a file by using the right-click button on your mouse and looking at the file properties.





What kind of files can I upload?

You may upload images and documents. It is advisable to keep your file-sizes small (less than 1000KB - check this by right-clicking on the file name and checking the file properties). Large files will slow your visitor down, and make your site "unfriendly" to users.

Document files usually end with the letters .doc (MS Word) or .pdf (Adobe). Image files generally end with .jpg (JPEG) or .gif (GIF).





Are there restrictions on file uploads?

We recommend that you upload ONLY documents or images to your website. Executable (program) files, which end with .exe are not allowed. We reserve the right to delete files of this nature as they are not appropriate for our application and may be interpreted by visitors or others as being "malicious."

Additionally, you need to keep your file-size as small as possible to help your visitors and keep your website quick and easy to navigate. If you are unsure how large a file is, use your mouse to point at the file, and use the right-click button. Check the file properties. Files for Internet use should be a maximum of 1000KB.





My image doesn't look right.

Our templates are sized to handle images with an optimum size of 200 pixels wide. If your image is significantly larger, it may be distorted, or it may distort the template. If you find that your image is not displaying well, try resizing it on your computer, and re-uploading it.

We recommend Picasa by Google as an easy and free editor for working with pictures.





I can't find my logo on my computer.

Your logo is most likely an image file. It should have a file extension (ending) of .jpg or .gif.

Press the "Start" button on your computer and choose the "Search" option to locate files which have this extension. The software will walk you through a search, and you should be able to locate the file in this way.





 

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