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If you don't find an answer here in our FAQ section, click over to our Help Ticket section. We respond to help tickets 24/7.
Welcome to the FAQ section. We have organized the most
common questions about our Interface here by topic.

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Templates/Site Layout
Select a template
Change a template
Template Options
My banner image is missing
Changing color options



Select a template
Templates are displayed in thumbnails (as shown, left). Each template is available in a number of colors, which will be shown in the next step.

To preview any template, simply click on the thumbnail.

To select a template, simply click the radio button (check button) to the left of the words "Select this template," and then click on the green "next" button to save your selection.

You will then be able to preview and select your color choice.





Change a template
To go back to the template choices and make a change, you may use the green "previous" buttons, or access it directly using the shortcut menu at the top of the Interface pages. Template choices are found under the Number 2 option: Design Choices.

If you made a template selection earlier, the words "Current Template" will display in red above your selection (as shown at left).

To select a different template, simply click the radio button (check button) to the left of the words "Select this template" for your new choice, and then click on the green "next" button to save your selection.

You will then be able to preview and select your color options.

You may make changes to any of your design selections at any time. To SAVE your changes, remember to click on the green next button shown here.



If you change your template you must complete your changes by choosing a new color and a new banner.

The Interface will not save your change unless you complete all three steps. If your display is incorrect after making a template change, return to the Design Choices portion of the Interface and complete your template change with color and banner options.




Template Options

Your chosen template will have a number of options, both in color and in images. Choose your color palette from the options shown in thumbnail. To preview a larger version of any thumbnail image, simply click on it. Make your selection by clicking the radio (check) button above your choice. Then click the green "next" button to save your selection.


Banner images are the next option. We use the term "banner" to mean the image that displays at the top of your page, which may be either square or rectangular. We have included a number of options for each template, so you may select an image that is appropriate to your practice and your market.

Make your selection by clicking the radio (check) button above your choice and clicking the green "next" button. This will save your selection.





My banner image is missing
If your preview "doesn't look right," or if your banner image is missing. Try a "refresh."
Use your browser's Refresh function (button shown below) or press the F5 button on your keyboard.

If your image is STILL missing, you will need to return to the design choices section of the Interface and re-select your template, color and banner.

Be sure to use the green "next" button () to save your changes every time you make a selection.





Change color options
To go back to the template choices and make a change in color, you may use the green "previous" buttons, or access it directly using the shortcut menu at the top of the Interface pages. Template choices are found under the Number 2 option: Design Choices.

If you made a color selection earlier, the words "Current Color" will display in red above your selection (as shown at left).

To select a different color, simply click the radio button (check button) to the left of the words "Select this Color" for your new choice, and then click on the green "next" button to save your selection.

You will then be able to preview and select your banner (top image) options. Important: If you change your color, you must select a new banner option.

You may make changes to any of your design selections at any time. To SAVE your changes, remember to click on the green next button shown here.



If you change your template you must complete your changes by choosing a new color and a new banner.

The Interface will not save your change unless you complete all three steps. If your display is incorrect after making a template change, return to the Design Choices portion of the Interface and complete your template change with color and banner options.





 

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