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If you don't find an answer here in our FAQ section, click over to our Help Ticket section. We respond to help tickets 24/7.
Welcome to the FAQ section. We have organized the most
common questions about our Interface here by topic.

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Email Help
Get a new email address
Change your email password
Delete an email address
Setting up your mail in Outlook or Outlook Express
My mail does not send



Get a new email address
It's easy to request a new email address. Simply visit our online help section.(You can click here, or find the link at the bottom of any of the Interface pages.) Click on the "start here" link to open a new ticket. To create a new email, you will need to provide the username (username@yourdomain.com) and the desired password.

Passwords are case sensitive - choose something you can remember easily.





Change your email password
To change your email password, visit our online help section.(You can click here, or find the link at the bottom of any of the Interface pages.) Click on the "start here" link to open a new ticket.

You will need to provide the username (username@yourdomain.com) and the original password, as well as the desired new password.






Delete an email address
To delete an email address, open a ticket in our online help section.(You can click here, or find the link at the bottom of any of the Interface pages.)

You will be asked to confirm your Interface account password. (This is the password you use to log in to our Interface and maintain your website.)

When an email account is deleted, any emails which have not been downloaded are also deleted and cannot be retrieved.





Setting up your mail in Outlook or Outlook Express
Beginning in the MENU at the top, choose TOOLS>ACCOUNTS>ADD NEW ACCOUNT
Display Name: Firstname Lastname
Incoming Mail Server is POP3
Incoming (POP3) server is: mail.domainname.com
Outgoing mail (SMTP) server is: mail.domainname.com Account name is: username@domainname.com (use entire email name as shown)
Password is: as requested
DO check box for "remember password" DO NOT check box for Log on with Secure Password Authentication (SPA)
Click through to finish setting up.




When the software returns you to the Dialog Box containing the options "ADD NEW ACCOUNT" and "CHANGE EXISTING ACCOUNTS" select "CHANGE EXISTING ACCOUNT."

Select the new account just added, and choose PROPERTIES.
In the properties dialog box, select SERVERS from the tab at the top.
At the bottom, you will see an option under "Outgoing Servers."
DO check the box that says "My outgoing mail server requires authentication."
Click okay, and close the dialog box.

You should now be able to send and receive email.





My mail does not send
First things, first - check your settings (see illustration, right).

Under the "Tools" menu, select "edit" or "change" an existing email address, then request "More Settings" to open the dialog box seen to the right.

First check your domain name to be certain it is correct.

Next, click on the Outgoing Server tab. Your outgoing server should be set to require authentication as shown.

Still not working?
Some ISPs (Internet Service Providers - this is your "internet connection," for example Cablenet or DSL) will not allow non-commercial connections to send mail in this way. Contact them for assistance in setting up your outgoing mail.

This will not change your email address. It only changes the "door" by which the mail goes out, not in, and has no effect on your email address.





 

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